These general conditions of sale (hereafter the 'General Conditions') apply to any purchase made by a user/person (hereafter the 'CUSTOMER') on the webWEBSITE www.anne-de-solene. com (hereafter the 'WEBSITE') with LDM France, SAS registered in the trade and companies register Lille under the number 833 859 986, having its registered office at 434 rue des Bourreliers, 59320, Hallennes-lez-Haubourdin, France. Tel : 03.20.77.87.03, email: firstname.lastname@example.org (hereafter the 'SELLER').
IMPORTANT Any order placed on the WEBSITE implies the unconditional acceptance of the CUSTOMER of these general conditions of sale.
DEFINITION. The terms below are defined as follows in these general Terms and Conditions: 'CUSTOMER' means the SELLER's contractual partner, who agrees to be defined as a consumer in accordance with and as defined by French law and jurisprudence. As such, it is expressly provided that this CUSTOMER acts outside any regular or commercial activity.
'DELIVERY' refers to the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated at the time of the order.
“PRODUCTS” refers to all the products available on the WEBSITE 'TERRITOIRE': specifically FRANCE mainland, including Corsica (excluding DOM/TOM).
PURPOSE These Terms and Conditions govern the sale by the SELLER to its CLIENTS of the PRODUCTS. The CUSTOMER is clearly informed and acknowledges that the WEBSITE is addressed to consumers and that professionals must contact the sales department of the SELLER in order to be informed of conditions specific to contracts.
ACCEPTANCE OF TERMS AND CONDITIONS. The client commits to carefully read these terms and agree to them before proceeding to payment for PRODUCTS ordered on the WEBSITE. Terms are referenced at the bottom of each page on the WEBSITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to carefully read, download and print the terms, and also to keep a copy. The SELLER advises the CUSTOMER to read the Terms and Conditions for each new order, the latest version of which will apply to any new PRODUCTS ordered.
By clicking on the first button to place the order and then on the second to confirm said order, the CLIENT acknowledges having read, understood and accepted the Terms and Conditions without limitation or condition.
OPENING OF AN ACCOUNT - PURCHASE OF PRODUCTS ON THE WEBSITE To be able to buy a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if he is a minor, be able to justify the consent of legal representatives by completing the form available on the WEBWEBSITE. The sign (*) indicates the mandatory fields that must be filled in for the CLIENT's order to be processed by the SELLER. The CLIENT can check order status on the WEBSITE. The follow-up of DELIVERIES can, if necessary, be carried out using the tracking tools made available by certain couriers. The CUSTOMER may also contact the sales department of the SELLER email at any time on email@example.com for information about the status of the order. The CLIENT must provide the SELLER with complete, accurate and up-to-date information when placing the order. The SELLER reserves the right to ask the CLIENT to confirm, by any appropriate means, his identity, his eligibility and the information provided. Article 5. ORDERS Article 5.1 Characteristics of products
The SELLER strives to present as clearly as possible the main features of the PRODUCTS (on the information sheets available on the WEBSITE) and the mandatory information that the CUSTOMER must receive under the applicable law (in these Terms and Conditions). The CUSTOMER undertakes to read this information carefully before placing an order on the WEBSITE. The SELLER reserves the right to modify the selection of PRODUCTS available on the WEBSITE, in particular depending on the constraints related to its suppliers. Unless otherwise expressly stated on the WEBSITE, all the PRODUCTS sold by the SELLER are new and comply with the European legislation in force and the standards applicable in France.
Article 5.2. Order procedure Orders of PRODUCTS are placed directly on the WEBSITE. To place an order, the CUSTOMER must follow the steps described below (note that depending on the CUSTOMER's start page, the steps may differ slightly).
5.2.1. Selection of PRODUCTS and purchase options
The CUSTOMER must select the PRODUCT(s) of choice by clicking on the PRODUCT(s) concerned and choosing the desired characteristics and quantities. Once the PRODUCT has been selected, the PRODUCT is placed in the CLIENT's basket. The latter can then add to the basket as many PRODUCTS as desired.
5.2.2. Orders Once the PRODUCTS are selected and placed in his basket, the CLIENT must click on the basket and check that the order is correct. If the CLIENT has not yet done so, he or she will then be asked to identify himself or to register. Once the CUSTOMER has validated the contents of the basket and that he/she has identified himself or herself, an online form will be displayed, completed automatically and summarizing the price, the applicable taxes and, if applicable, the costs of delivery. The CUSTOMER is invited to check the contents of the order (including the quantity, the characteristics and the references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its contents. The CUSTOMER may then proceed to the payment of the PRODUCTS by following the instructions on the WEBSITE and provide all the information necessary for billing and DELIVERY of the PRODUCTS.
For PRODUCTS for which options are available, these specific references appear when the right options have been selected. The orders placed must include all the information necessary for the proper processing of the order. The CUSTOMER must also indicate the delivery method chosen.
5.2.3. Acknowledgment of receipt Once all the steps described above are completed, a page appears on the WEBSITE to acknowledge receipt of the CLIENT's order. A copy of the acknowledgment of receipt of the order is automatically sent to the CUSTOMER by email, provided that the email address provided through the registration form is correct. The SELLER does not send any order confirmation by post or fax.
During the ordering process, the CUSTOMER must enter the information required for billing (the sign (*) will indicate the mandatory fields to be filled in for the CUSTOMER's order to be processed by the SELLER). information relating to the DELIVERY, specifically the exact address of DELIVERY, as well as any possible code of access to the address of DELIVERY. The CUSTOMER will then have to specify the means of payment chosen. The order form that the CLIENT establishes online and the acknowledgment of receipt of the order that the SELLER sends to the CLIENT by email do not constitute an invoice. Whatever the method of order or payment used, the CLIENT will receive the original invoice with the DELIVERY of the PRODUCTS, inside the package.
5.3. Date of the order
The date of the order is the date on which the SELLER acknowledges receipt of the order online. The times indicated on the WEBSITE will only begin from that date.
For all PRODUCTS, the CUSTOMER will find on the WEBSITE the prices displayed in euros, all taxes included, as well as the applicable delivery charges (depending on the weight of the package, excluding packaging and gifts, the address of DELIVERY and the carrier or mode of transport chosen). Prices include in Value Added Tax (VAT) at the rate in effect on the date of order. Any change in the applicable rate may impact the price of the PRODUCTS from the date of the new rate. The applicable VAT rate is expressed as a percentage of the value of the sold PRODUCT. The prices of the suppliers of the SELLER are likely to be modified. As a result, the prices listed on the WEBSITE may change. They can also be modified in case of offers or special sales. The prices indicated are valid, except in the case of an error. The applicable price is that indicated on the WEBSITE on the date on which the order is placed by the CLIENT.
5.5. Availability of PRODUCTS
Depending on the PRODUCT concerned, the SELLER applies 'just-in-time' inventory management. Therefore, depending on the case, the availability of the PRODUCTS depends on the SELLER's stock. The SELLER undertakes to honor the orders received provided that the PRODUCTS are available. The unavailability of a PRODUCT is usually indicated on the page of the PRODUCT CONCERNED. The SELLER may also inform CUSTOMERS of the restocking of a PRODUCT. In the event where unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CLIENT without delay.
The SELLER may, at the request of the CLIENT: 1. propose to ship all the PRODUCTS at the same time as soon as the PRODUCTS out of stock are available again, or 2. proceed with a partial shipment of the PRODUCTS available, then dispatch the remainder of the order when the other PRODUCTS are available, subject to clear information concerning the additional transport costs that may be incurred, 3. offer an alternative PRODUCT of equivalent quality and price, accepted by the CLIENT. If the CLIENT decides to cancel the order of unavailable PRODUCTS, he/she will obtain the refund of the full sum paid for the unavailable PRODUCTS, without delay and no later than thirty (30) days.
Right of withdrawal. The terms of the right of withdrawal are provided in the 'withdrawal policy', available in Annex 1 hereof and accessible at the bottom of each page of the WEBSITE via a hypertext link.
Article 7. PAYMENT
7.1. Means of payment
The CUSTOMER may pay for PRODUCTS online on the WEBSITE according to the means proposed by the SELLER. The CUSTOMER warrants to the SELLER that he holds all the necessary authorizations to use the means of payment chosen. The SELLER will take all necessary measures to guarantee the security and confidentiality of data transmitted online as part of the online payment. It is specified that all the information relating to the payment provided on the WEBSITE are transmitted to the bank of the WEBSITE and are not processed on the WEBSITE.
7.2. Payment date
In the case of a single payment by credit card, the CUSTOMER's account will be debited upon the order of PRODUCTS placed on the WEBSITE. In case of partial DELIVERY, the total amount will be debited from the CUSTOMER's account as soon as the first parcel will be shipped. If the CUSTOMER decides to cancel the order of unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these Terms and Conditions.
7.3. DELAY OR REFUSAL OF PAYMENT
If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER’s Customer Service to pay the order by any other valid means of payment. In the event that, for whatever reason (opposition, refusal or otherwise), the transmission of payment due by the CLIENT is impossible, the order will be canceled and the sale automatically terminated.
Proof and Archiving. Any contract concluded with the CLIENT corresponding to an order of an amount exceeding 120 euros TTC will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 134-2 of the consumption code. The SELLER agrees to archive this information to monitor transactions and produce a copy of the contract at the request of the CLIENT. In case of a dispute, the SELLER will have the opportunity to prove that electronic tracking system is reliable and guarantees the integrity of the transaction.
Transfer of ownership. The SELLER remains the owner of the PRODUCTS delivered until full payment is received from the CUSTOMER. The above provisions do not prevent the transfer to the CLIENT, at the time of the reception, or by a designated third party other than the carrier, risks of loss or damage of the PRODUCTS subject to the retention of title, as well as risks of damage that they may cause.
Delivery. The terms of DELIVERY of the PRODUCTS are provided in the 'delivery policy' referred to in Appendix 2 and accessible at the bottom of each page of the WEBSITE via a hypertext link.
Article 11. P
Packaging. The PRODUCTS shall be packaged in accordance with the applicable transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS agree to meet the same standards when they return PRODUCTS according to the conditions as they apeear in Appendix 1 Policy of withdrawals.
Article 12. Guarantees
12.1. Compliance guarantee
The SELLER is required to deliver a compliant PRODUCT that is structurally fit for the expected use, corresponding to the description given on the WEBSITE. This conformity also assumes that the PRODUCT has the qualities that a buyer can legitimately expect in view of the public statements made by the SELLER, including in advertisements and on labels. In this context, the SELLER is likely to respond to existing defects of conformity at the time of delivery and any lack of conformity resulting from the packaging, installation instructions or the installation when it was placed at the expense or was carried out under responsibility of the SELLER. The action resulting from the lack of conformity is prescribed by two (2) years from the PRODUCT ISSUE. In case of lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT. However, if the cost of the choice of the CLIENT is obviously disproportionate compared to the other possible option, taking into account the value of the PRODUCT or the size of the defect, the SELLER may proceed to a refund, without taking into account the CUSTOMER’s choice. In the event that a replacement or repair is impossible, the SELLER undertakes to return the price of the PRODUCT within 30 days upon receipt of the returned PRODUCT by the CLIENT to the following address: 434 rue des Bourreliers, 59320, Hallennes-lez-Haubourdin, France.
12.2. Hidden defects warranty
The SELLER is bound by the guarantee for hidden defects which make the sold PRODUCT unfit for the use for which it is intended, or which diminish it so that the CLIENT would not have acquired it. The guarantee allows the CUSTOMER (having proven the existence of a hidden defect) to choose between the refund of the price of the PRODUCT if it is returned and the refund of a part of the price, if the PRODUCT has not returned. In the event that a replacement or a repair would be impossible, the SELLER undertakes to return the price of the PRODUCT within 30 days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CLIENT at the following address: 434 rue des Bourreliers, 59320, Hallennes-lez-Haubourdin, France. The action resulting from latent defects must be brought by the CLIENT within two (2) years from the date of the defect being discovered.
Liability. The responsibility of the SELLER shall in no way be engaged in case of non-performance or improper performance of contractual obligations which can be attributed to the CLIENT, especially when entering the order. The SELLER cannot be held responsible, or considered as having failed, for any delay or non-performance, when the cause of the delay or the non-performance is linked to a case of force majeure as defined by the jurisprudence of the courts and French courts. It is also specified that the SELLER does not control the websites that are directly or indirectly related to the WEBSITE. Consequently, it excludes any liability for the information published therein. Links to third-party WEBSITE are provided for informational purposes only and no warranty is provided as to their content.
Article 14. Protection policy of personal data
14.1. COLLECTION OF PERSONAL DATA
The personal data provided by the user is necessary for the processing of the order and the establishment of invoices. They can be communicated to LDM partners responsible for the execution, processing, management and payment of orders.
The personal data collected on this WEBSITE are as follows:
Account opening: when creating the user's account, his/her last name, first name, email address, date of birth, postal address and phone number ae required.
Connection: when the user logs in to the WEBSITE, the user registers his/her last name, first name, postal address, telephone number, login and user data.
Profile: the use of the services provided on the WEBSITE can provide a profile, which may include an address and a telephone number.
Payment: As part of the payment for products and services offered on the WEBSITE, it records data relating to the user’s credit card.
Cookies: When consulting the WEBSITE, cookies are used. The user has the option to disable cookies from his/her browser settings. The information collected is used only to track the volume, type and configuration of traffic on the WEBSITE, to develop the design or layout and other administrative purposes and more generally to improve the commercial offer and execution.
14.2. USE OF PERSONAL DATA
The personal data collected from users is intended to improve the WEBSITE's services and maintain a secure environment. Specifically, the uses are as follows:
- access and use of the WEBSITE by the user
- receipt and execution of the user's orders
- management of the operation and optimization of the WEBSITE
- organization of the conditions of use of the payment services
- verification, identification and authentication of the data transmitted by the User
- implementation of user support (by phone or email)
- customization of the services according to the browsing history of the user;
- prevention and detection of fraud, malicious software and management of security incidents;
- management of any disputes with users
- sending commercial and advertising information, according to the preferences of the user.
If the user does not wish to receive our news or solicitations (by email), he/she can inform us by modifying the parameters on his customer account (uncheck one box) or in writing, for the attention of the e-commerce service to the following address: 434 rue des Bourreliers, 59320, Hallennes-lez-Haubourdin, France. The user can also send an email to: firstname.lastname@example.org
14.3. SHARING PERSONAL DATA TO A THIRD PARTY
Personal data may be shared with third-party companies in the following cases:
- when the user uses the payment services, the WEBSITE is in contact with third-party banking and financial companies with which it has entered into contracts
- when the user authorizes the WEBSITE of a third party to access his data
- when the WEBSITE uses service providers for assistance with users, advertising and payment services, these service providers have limited access to the users’ data to gauge the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable rules on the protection of personal data
- if required by law, the WEBSITE may transmit data to respond to claims against the WEBSITE and comply with administrative and judicial procedures
- if LDM participates in a restructuring of its group (merger, partial contribution of assets), it may be required to sell or share all or part of its assets, including personal data. In this case, the users would be informed before the personal data are transferred to a third party.
14.4. SECURITY AND CONFIDENTIALITY
LDM strives to implement organizational, technical, software, and physical security measures to protect personal data from unauthorized tampering, destruction, and access. However, LDM is only held to an obligation of means.
14.5. IMPLEMENTATION OF USER RIGHTS
In application of the regulations applicable to personal data, users have the right to:
- update or delete the data that concerns them by logging into their account and configuring the settings of this account
- deleting their account, by writing to the following email address: email@example.com or by sending a letter to 434 rue des Bourreliers, 59320, Hallennes-lez-Haubourdin, France. It should be noted that the information shared with other users in the context of customer reviews may remain visible to the public on the WEBSITE, even after the account is deleted. Moreover, and in accordance with Law No. 78-17 of January 6, 1978 amended by the European regulation on the protection of personal data that came into effect on May 25, 2018, users have a right of access (for information about them), rectification, portability, and removal of their personal data, or limiting the processing of said data. They may also, for legitimate reasons, oppose the processing of data concerning them. The User may, subject to the production of valid proof of identity, exercise his/her rights by writing to the following address: firstname.lastname@example.org, to be marked for the attention of those responsible for the protection of personal data.
Personal data is retained for as long as necessary for the execution of sales and the management of the business relationship, unless:
- the user exercises his right of cancellation under the conditions described above, or - a longer period of retention is allowed or imposed by a legal or regulatory provision. 14.7. EVOLUTION OF THIS CLAUSE LDM reserves the right to make any changes to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, LDM undertakes to publish the new version on its WEBSITE. If the user does not agree with the terms of the new wording of the personal data protection clause, he/she has the option to delete his account.
Claims. The SELLER makes available to the CUSTOMER a 'Customer Telephone Service' at the following number: 03.20.77.87.03 (non-surcharged number). Any written complaint from the CLIENT must be sent to the following address: 434 rue des Bourrelier, 59320, Hallennes-lez-Haubourdin, France.
Any consumer has the right to make free use, in the conditions provided for in articles L612-1 and following and R 612-1 of the Consumer Code, of the mediation services by consulting the website www.medicys.fr or in writing to MEDICYS 73, Boulevard de Clichy, 75009, Paris, for any written complaint where the customer service had been engaged and where the dispute has not been resolved within the period of two (2) months.
Intellectual Property. All visual and sound elements of the WEBSITE, including the underlying technology used, are protected by copyright, trademark law and/or patents. These elements are the exclusive property of the SELLER. Anyone who publishes a WEBSITE and wishes to create a direct hypertext link to the WEBSITE must request the authorization of the SELLER in writing. This authorization of the SELLER will not be granted in a binding manner. This link must be deleted at the request of the SELLER. Hypertext links to the WEBSITE using techniques such as framing or embedded linking are strictly prohibited.
Validity of Terms and Conditions. Any change in the laws or regulations in force, or any decision of a competent court invalidating one or more clauses of these Terms and Conditions shall not affect the validity of these Terms and Conditions. Such a modification or decision does not in any way authorize the CUSTOMERS to disregard these General Conditions. All conditions not expressly dealt with herein shall be governed by the retail trade sector, for companies which have their headquarters in France.
Article 18. Modification of the General Terms and Conditions. These General Terms and Conditions apply to all purchases made online on the WEBSITE. The General Terms and Conditions are dated accurately and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order. The modifications made to the General Conditions will not apply to the PRODUCTS already purchased. Article 19. Jurisdiction and applicable law. These General Terms and Conditions as well as the relations between the CUSTOMER and the SELLER are governed by French law. In the event of litigation, only the French courts will be have jurisdiction. However, before any recourse to the arbitral or state judge, negotiations will be entered into in a spirit of loyalty and good faith in order to reach an amicable agreement to resolve any conflict relating to this contract, including its validity. The party wishing to implement the process of negotiation shall inform the other party by registered letter with acknowledgment of receipt indicating the elements of the dispute. If, after a period of fifteen (15) days, the parties fail to reach an agreement, the dispute shall be submitted to the competent court listed below. During the entire negotiation process and until its outcome, the parties shall not engage in any legal action against each other and to resolve the dispute which is the subject of the negotiations. Exceptionally, the parties are entitled to appeal to the court of summary proceedings or to request the issuance of an order on request. A possible action before the court of interim relief or the implementation of a procedure on request implies no waiver of the clause of amicable agreement, unless otherwise expressly agreed upon by both parties. ANNEX 1 Withdrawal policy. The CLIENT has, in principle, the right to return the PRODUCT to the SELLER or a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following the communication of his decision to withdraw from the purchase, unless the SELLER proposes to recover the PRODUCT itself. Withdrawal period. The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the courier and designated by the CUSTOMER, physically takes possession of the PRODUCT. If the CLIENT's order concerns several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day the CUSTOMER, or a third party other than the courier and designated by the CLIENT, physically takes possession of the last PRODUCT. Notification of the right of withdrawal. In order to exercise the right of withdrawal, the CUSTOMER must communicate his/her decision to withdraw from this contract by means of an unambiguous declaration to: 434 rue des Bourreliers, 59320, Hallennes-lez-Haubourdin, France or by email to: email@example.com. The CUSTOMER can also use the form below: RETRACT FORM For the attention of [*] (* Contact details of) SELLER's telephone number *: SELLER'S TELEPHONE NUMBER *: SELLER'S EMAIL ADDRESS *: I hereby notify you of my withdrawal from the contract for the sale of the SELLER * PRODUCT below: PRODUCT reference Invoice no .: Purchase order number: - Ordered on [____________] / received on [________________] - Payment method used: - Name of the CLIENT and, if applicable, the order recipient: - Address of the customer CUSTOMER: - Delivery address: - CLIENT's signature (except in case of transmission by email) - Date In order for the withdrawal period to be respected, the CLIENT must communicate his/her decision concerning the exercise of the right of withdrawal before the expiry of the withdrawal period. Effects of the withdrawal. In case of withdrawal by the CUSTOMER, the SELLER undertakes to refund all amounts paid, including delivery charges if the CUSTOMER so requests (only for orders shipped within the TERRITORY) without excessive delay and, in any event, no later than fourteen (14) days from the day the SELLER is informed of the CUSTOMER's desire to withdraw. The SELLER will execute a refund using the same means of payment as the one the CLIENT used for the original transaction, unless the CUSTOMER expressly agrees to a different means. Either way, this refund will not be executed at the cost for the client. The SELLER may defer the refund until reception of the goods or until the CLIENT has provided a proof of shipment of the goods, specifically the date. Terms of return. The CUSTOMER shall, without undue delay, return the PRODUCTS no later than fourteen (14) days after communication of the decision to withdraw from this contract, to the following address: 434 rue des Bourreliers, 59320, Hallennes-lez-Haubourdin, France. This deadline is considered respected if the CUSTOMER returns the good before the expiry of the fourteen-day period. Return costs. The CLIENT will have to pay the direct costs of returning the goods. State of the returned PRODUCT. The PRODUCT must be returned according to the instructions of the SELLER and include all the delivered accessories. The CLIENT is responsible for the depreciation of the PRODUCT resulting from handling methods other than those necessary to establish the nature, features and operation of this PRODUCT. In other words, the CUSTOMER has the opportunity to test the PRODUCT, but his/her liability may be incurred if he/she proceeds to manipulate it in ways that are not necessary. Packaging. The PRODUCTS are packaged in accordance with current transport standards to guarantee maximum protection for PRODUCTS during DELIVERY. CLIENTS must meet the same standards when returning PRODUCTS. As such, the CUSTOMER is invited to return the PRODUCT in its original packaging and in good condition, suitable for its remarketing. Exclusions from the right of withdrawal. The right of withdrawal is null in the following cases: - Supply of goods made according to the personal specifications of the CLIENT - Provision of goods which, by their nature, are inseparable and mixed with other items - Supply of sealed goods that cannot be returned for reasons of health protection or hygiene, and have been unsealed by the CLIENT after DELIVERY - Provision of digital content where the product has been activated with the prior express consent of the consumer, who has also acknowledged that he will thus lose his right of withdrawal from the contracts concluded at a public auction - ANNEX 2 Delivery policy. Delivery zone. The PRODUCTS offered can only be delivered in 5 days maximum in the TERRITORY. It is impossible to place an order for any delivery address located outside this TERRITORY, outside of Belgium and Luxembourg. The PRODUCTS are shipped to the delivery address (es) that the CUSTOMER has indicated during the ordering process. Delivery time. The deadlines for preparing an order and then preparing the invoice before shipping the PRODUCTS in stock are mentioned on the SITE. These deadlines do not include weekends or holidays. An email will automatically be sent to the CUSTOMER at the time of the shipment of the PRODUCTS, provided that the email address appearing in the registration form is correct. Delivery time and delivery. During the ordering process, the SELLER informs the CLIENT of the possible delivery times for the PRODUCTS purchased. Shipping costs are calculated based on the delivery method. The amount will be payable by the CLIENT, in addition to the price of the PRODUCTS purchased. The details of delivery times and charges are detailed on the SITE. Terms of DELIVERY. The parcel will be given to the CLIENT against signature and on presentation of an identity document. In case of absence, a notice will be left for the CLIENT so that he/she can pick up his parcel at his post office. If the CUSTOMER does not collect the parcel within the time allowed by the carrier, the parcel will be returned to the SELLER according to the conditions described by the carrier. The CUSTOMER will have to pay a sum of 6,90 € of shipping costs for a new delivery on the TERRITORY, or a sum of 20 € for any order outside the TERRITORY so that the SELLER can resend the package. DELIVERY problems. The CUSTOMER is informed of the delivery date set once the courier is selected, which is at the end of the online ordering procedure, before confirming the order. Deliveries will be made within thirty (30) days maximum. Otherwise, the CUSTOMER must give notice to the SELLER to deliver within a reasonable time, and in case of non-delivery within this period, he may terminate the contract. The SELLER shall refund, without undue delay upon receipt of the termination letter, the CUSTOMER the to''